Unconditional Return Policy
If you are not satisfied with your purchase (damaged during shipment or wrong item/type/shade/etc), you can send it back to us.
- Returns must be made within 7 days from date of purchase.
- Damaged items must be returned together with their original box and receipt.
- Items bought from Al-Hur Stockists or promotional events are not eligible for return and exchange.
Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Your return item will be assigned to a courier of our choosing.
Please provide the return parcel tracking number for all items.
What will I get back after returning the item(s)?
You can choose to have either a prorated refund (if order has applied promotion code) to your Al-Hur Beauty Account within 1-14 working days.
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your account.
Please allow 14 working days for this process to be completed.
For more information, kindly email to email@example.com
How can I return my purchase?
Kindly email your inquiry to firstname.lastname@example.org with the subject “Return Item”. We will assist you as soon as possible.
Please allow 14 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package.
Refund will based on customer actual paid – Final payment to refund, voucher cannot change into cash term
I need more information about this. Who do I contact?
You can contact our customer service at 018 3216 011 or email your inquiry to email@example.com.
Our customer service will contact you during working days and hours.