DELIVERY & RATES
1. All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
2. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use Poslaju and Nationwide as our standard delivery courier. Delivery usually takes between 3 to 7 business days for West Malaysia and 4 to 9 business days for East Malaysia.
3. Our standard delivery charges per order are as follows:
- For Peninsular Malaysia, delivery charge is RM10.00.
- For Sabah and Sarawak, shipping charge is RM15.00.
- For International Shipping, email us at firstname.lastname@example.org. We will advise you of any changes once you are completing your order.
4. We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
5. Self-Collect; You can choose to collect your purchases at Al-Hur Beauty Office, located in Setia Alam, Selangor.
SHEIKHA SOUQ BOUTIQUE,
No. 49-GF SERIA 88 BUSINESS CENTRE,
JALAN SETIA PERDANA U13/BC,
SEKSYEN U13, SETIA ALAM,
40170 SHAH ALAM, SELANGOR.
Please contact 018-3216011 or email@example.com or further information and please provide your order details .
PROOF OF DELIVERY
1. Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient’s address, and obtain a signature from the receptionist as a proof of delivery.
1. Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 11.30 AM would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday).
2. Al-Hur Beauty will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address. If you do not receive the order confirmation email within 3 business days, please check your order summary in “My Account” or your email junk folder. Alternatively, you may also contact our Customer Service team at firstname.lastname@example.org.
3. Online promotions are only applicable for online purchases. Promotions and gifts may vary from in-store promotions.
4. You may only purchase our products from and enter into transactions on our Website if you are 18 years old and above.
REPORT ORDER PROBLEM
1. If you find that the items you have ordered are damaged upon delivery, please report to email@example.com within 48 hours from the date you receive the product with supporting evidence and receipt number. Any reimbursement is subject to our discretion.
2. If in the event that any product is missing from your order, please report to our Customer Service team at firstname.lastname@example.org within 48 hours from the date you receive the product and we will attend to your report.
3. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
1. Product prices listed on Al-Hur Beauty website are subject to change without advanced notice.
CANCELLATION OF ORDER
1. We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.
For more details or inquiries on shipping issues,
Please contact us at: 018-3216 011 or email@example.com
Please take note of the following points:
Al-Hur Beauty will not responsibility for any loss or damage to goods or delay in delivery that may occur in once the order has been shipped.
Al-Hur Beauty accepts no liability for any shipping charges, delivery costs, storage costs, airport charges, local customs tax or any other additional charge that may be incurred once the order has been confirmed.
Any additional charges related to customs and/or duty, if any will be additional to the shipping costs and will be customer’s responsibility.
Where should I ship my order to?
It’s up to your choice / convenience either to your home or office address. But please ensure there is someone who would be able to standby at that address by the moment Courier deliver the parcel.
In the event of no one is physically able to collect your parcel on the delivery day, your parcel will either be held at the nearest Courier office or sent back to us.
We WOULD NOT REFUND or EXCHANGE if the parcel returned to us due unavailability of customer by the time parcel delivered. You have to bare the shipping cost for second time shipping.
Undelivered shipments are subject to a reshipment fee if requested for reshipment.
Can you expedite my delivery process?
Our delivery process is based on First Come First Served basis.